Shipping, Returns & Cancellations
Everything you need to know about delivery, returns, pre-orders and cancellations at DUZZI.
Shipping
Available shipping methods, rates and estimated delivery times are calculated automatically at checkout based on your delivery destination, parcel size, weight and available carrier services.
Delivery estimates are provided by our shipping partners and are intended as a guide. Delays may occasionally occur due to customs, local carriers, peak periods or circumstances outside our control.
Please make sure your delivery address is complete and correct before placing your order. If you notice an error after ordering, contact us as soon as possible and we will do our best to help before dispatch.
Pre-Orders
Selected DUZZI pieces may be available to purchase on pre-order before they are ready for immediate dispatch.
An estimated availability or dispatch timeframe will be shown on the relevant product page whenever possible.
If your order contains both in-stock and pre-order items, the entire order may be dispatched together once all items are available.
We always do our best to meet the estimated timeframe, however production, international freight and other circumstances may occasionally cause delays.
Returns
We want you to be happy with your DUZZI purchase. Eligible items may be returned in accordance with the conditions below and your rights under applicable consumer law.
Where a statutory right of withdrawal applies, including for eligible online purchases by consumers in the European Union and United Kingdom, you may notify us that you wish to cancel within 14 days of receiving your order.
- Items should be returned unused and in saleable condition.
- Items should be returned with their original packaging and tags, where applicable.
- The item should not be soiled, damaged or altered beyond what is reasonably necessary to inspect it.
- Personalised or made-to-order items may be excluded from change-of-mind returns where permitted by applicable law.
Return Shipping & Refunds
Where applicable law requires the original standard delivery cost to be refunded, any additional amount paid for an upgraded, express or premium delivery service will not be refunded unless required by law.
Refunds for eligible returns will be issued to the original payment method, subject to applicable consumer law.
Where permitted by law, we may reduce a refund to reflect any reduction in value caused by handling beyond what is reasonably necessary to inspect the item.
Faulty, Damaged or Incorrect Items
If your order arrives faulty, damaged or different from what you ordered, please contact us as soon as possible.
Include your order number and clear photographs of the item so we can review the issue and arrange an appropriate resolution.
Where the item is confirmed to be faulty, damaged or incorrect, DUZZI will cover the reasonable cost of returning it. Your statutory consumer rights remain unaffected.
Starting a Return or Cancellation
To request a return or cancellation, please contact us using one of the options below.
International Orders, Duties & Taxes
Shipping options and charges available for your destination will be displayed at checkout.
Depending on the destination and the way your order is shipped, local taxes, customs duties or import charges may apply. Any charges not collected at checkout are the responsibility of the recipient, unless otherwise stated.
Non-recoverable duties, taxes or customs charges may be deducted from a refund where legally permitted.
Statutory Rights
Nothing in this policy excludes, restricts or otherwise affects any rights or remedies available to you under mandatory applicable consumer law.
Giving Back
Every purchase helps rescue and care for stray cats.
Handmade
Carefully handcrafted, one piece at a time.
Made with Care
Fair wages and safe working conditions.
Eco-Friendly Materials
Natural materials and child-safe finishes.
International Shipping
Shipping across Israel and the EU.